Legal
Complaints policy
We are committed to providing a high quality service. If something goes wrong or you are unhappy with any aspect of our service, we want to hear from you.
How to complain
You can submit a complaint by emailing complaints@restora.co.uk. Please include your name, the nature of your complaint, and any relevant details. We aim to acknowledge all complaints within 2 working days.
What happens next
Your complaint will be reviewed by a senior member of our team. We will investigate thoroughly and aim to provide a full response within 20 working days. If your complaint is complex, we will let you know if more time is needed.
Escalation
[Placeholder for escalation routes to relevant regulatory bodies, ombudsman services, or professional bodies.]